Who we are

OBJECTIVES

The Trust’s objectives are directly related to increasing the level of year round visitation to all attractions. To achieve this it undertakes activities that entice local, national and international visitors to discover Bendigo and our attractions, to stay as long as possible and encourage their return.

OUR VISION

To be the most inspiring heritage story in Australia.

OUR MISSION

We will preserve, showcase and operate living heritage assets which enrich Bendigo’s cultural soul.

OUR ATTRIBUTES AND PRINCIPLES

 Our Customer Service Charter

We strive to provide visitors with memorable tourism experiences during their time with us.

As representatives of Bendigo Heritage Attractions and the City of Greater Bendigo, we strive to provide visitors with memorable tourism experiences during their time with us.

We aim to listen to visitor’s needs, creating a sincere rapport that allows us to arrange suitable tour packages, and assist visitors throughout their time in Bendigo.

We are welcoming, flexible and open to questions and feedback. We are engaging and friendly while still providing clear directions in a timely manner.

We work as a team, through good communication, to ensure visitors have a seamless experience across all of our tourism sites.